I will unfortunately say that the VIVID platform performed quite poorly for me. The platform in question is partnered with the German bank Solarisbank.

The idea to use the VIVID app came from the fact that it is very similar to that of Revolut. Even with some advantages - for example, cashback when shopping.

The red light came on the first time I ordered their debit card. For half a year she did not arrive and the relationship with vivid employees was poor.

What I used VIVID for was buying cryptocurrencies. The application has a rich portfolio of capabilities in this area. Although the fees are high, I still decided to give it a try with a decent amount of money.

Suddenly, quite by chance, in the spam folder of my gmail account, I saw several consecutive letters sent by vivid, informing me that I need to prove the origin of my income. One of these "spam" letters said that my account would be closed on a certain date in a few months.

I immediately contacted VIVID and sent them the necessary documents and they assured me that everything was fine with my account and it would not be closed.

Unfortunately, however - the account was closed. The funds I had in it were not recovered.

Correspondence with vivid and solarisbank is slow, and employees constantly shift responsibility.

We have been exchanging letters for several months now, unfortunately - without a satisfactory answer.

Companies are not allowing my account to be reopened.

I sent several letters to the European Banking Authority (EBA) as well as to the German Federal Financial Supervisory Authority BaFin.

I do not recommend using VIVID.

Date of experience: July 30, 2022